All returns are at the discretion of Skyline Book Binding and must have an assigned Return Authorization (RA) Number. This RA Number must be requested within 30 days of receipt of merchandise. Requests made after 30 days may not be authorized. All returns are subject to a 20% restocking charge. All stock supply orders, except in the case of defective product, product damaged in shipment, or product received not as ordered. Certain equipment may be subject to higher restocking charges up to 30% of the selling price.
The return must reference the RA number on the shipping label. Please do not write on the product boxes. Returns must be received by Skyline within 30 days of receipt of the RA number and must be in the same original packaging and condition as originally shipped.
Shipping charges are not refundable unless product was received defective, damaged in shipment, or not shipped as ordered. Returns not meeting these conditions have to be returned to Skyline at the customer's expense. If merchandise is originally received as defective, damaged, or not as ordered, Skyline will email a complimentary return label to be used for shipping the product back. Skyline must be notified of these issues within 30 days of the order date in order to be eligible for refund/exchange.
Please Note: Before replacements and/or refunds are processed on equipment, the returned merchandise is evaluated by Skyline's service department. This evaluation is to determine whether the problem is due to a manufacturing defect or operator abuse. If deemed a manufacturing defect, the return and/or exchange will be processed. If deemed operator abuse, the customer will be contacted with a service and/or repair quote.
No returns and/or exchanges will be accepted if merchandise has been used or if original boxes are marked, written on, damaged or have stickers on them.
No returns will be accepted if merchandise was custom produced, including custom size product or custom imprinted product or custom built equipment or custom built dies.
Please allow up to 30 days to process refunds.
Machines may be returned within 10 working days, the machine must be returned in the original packaging, and have no signs of use or operator error. The purchaser is responsible for the packaging, shipping charges and insurance.
Machines and Supplies may be returned due to a manufacturer defect or damage from shipping. Common carrier damage must be noted on the Bill of Lading at the time of delivery and concealed damage must be reported to Skyline Communications Customer Service within 24 hrs. of receipt of delivery. All returns will be for repair or exchange only depending on the type of damage or defect. Purchaser is responsible for return shipping and handling charges. Machines under warranty must be shipped to the manufacturer. When the repaired or exchanged item is shipped back to the purchaser it is at no cost.
Free Shipping over $200 does not apply to special priced items.