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Frequently Asked Questions

How do I contact you?

Our friendly customer service team is available Monday through Friday from 6:00 AM to 5:00 PM Pacific Time (9:00 AM to 8:00 PM Eastern Time), excluding certain holidays. Contact us with the most convenient option for you:

P: (866) 455-9900
E: CustomerService@OnlineSkyline.com


Skyline is one of the largest binding, laminating, & office equipment dealers on the web with over 20 years experience in the industry. We have been proud to help tens of thousands of businesses & individuals get what they need, when they need it.

Over the years we've grown and ensured our commitment to providing personal, helpful service. We ship our items from the closest warehouse to you to provide quick, easy shipping all around the U.S.

We are authorized dealers for GBC, Swingline, Acco, Akiles, Tamerica, Rhin-O-Tuff, Renz, MBM, and many other manufacturers.

Most items can be returned within 30 days in unused, resalable condition. To return an item, see our full Return Policy.

We ship every item you order from our closest warehouse with stock. Most items arrive in 1-5 days.

Need something by a certain day? Call us at 1-866-455-9900 and we'll let you know how soon it will arrive at normal speed. We can also quote expedited shipping if you need it faster.

We have warehouses all over the U.S. and ship from our closest warehouse with stock.

Call us at 1-866-455-9900 with how quick you'd like it shipped and we'll quote the amount.

Or you can click the "Request Expedited Shipping Quote" during checkout (on the final "Review Order" page). Once the order is placed, we'll call you with the amount for your approval before shipping the order.

Depending on the items and quantities you need, bulk discounts may be available. Call us at 1-866-455-9900 or email CustomerService@OnlineSkyline.com

Only in California. If you have a state issued resale certificate or are an organization that has been approved for tax exemption, call us at 1-866-455-9900 or email it to CustomerService@OnlineSkyline.com.

American Express, Mastercard, Visa, and Discover credit and debits cards. Checks & Net 30 terms may be an option with credit approval.

Equipment service is available for a wide variety of machines. We have techs all over the U.S. that can repair your equipment.

For additional information on equipment service options, please call 1-866-455-9900, or email CustomerService@OnlineSkyline.com. For GBC & MBM parts, you can search our website to see if they're in our online collection.

We have two easy ways to get custom items:

Some of our popular custom items include Custom Covers, Combs, Thermal Covers, Index Tabs, Coil Binds, Pocket Folders, and more. Tell us what we can design or make for you for an exceptional finish.

Currently we are only able to ship within the United States & US territories.

Some of our items are oversized, or ship via truck. Non-truck shipping items on your order that qualify for free shipping will still ship for free. If you have any questions please call us at 1-866-455-9900.

Take your pick of gift cards, savings, and more on our Coupons, Specials, & Clearance page.

While rare, if an item arrives damaged, we're here to help. Please take pictures of the damage (box & items), and send a written description of the damage to CustomerService@OnlineSkyline.com within 24 hours of delivery if possible. If the items arrived on a freight truck, please list the damage on the BOL (bill of lading) that is signed upon delivery. Let us know if you'd like a new item to be shipped or if you'd like a refund.